Do you accept returns or refund requests?
No, all sales are final & non-refundable. This is an industry standard, and we are not flexible.
How long does shipping take?
Orders will be dispatched within 5-7 business days after the receipt of payment. However, delivery time varies due to logistics or customs events & backlogs that are out of our control.
What is your order cancelation terms?
Our terms are very simple & listed on the checkout page, all order payments are due within 12 hours of checkout. If your payment is not submitted by this time, you risk your order being cancelled.
I pre-ordered a future batch delivery, and I am moving houses before then, what can I do?
Please contact support as soon as possible with the new address so we can assist on updating your order before it is shipped. We are not responsible for the product shipping to your past address if you do not inform us of this change prior to it being shipped.
Do you ship overseas?
We do! We currently ship to all different counties, but some countries have strict customs rules so when you place an order you will see if your countries are available.
Contact us at [email protected]