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WARRANTY

GENERAL WARRANTY:

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

This warranty does not apply to any defect in the product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

The following events will void the warranty:

a. Customer removes/replaces any components.
b. Damage caused by poor power supply, lightning or voltage surges;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.

dxpool.io does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation and or damaged / defective items.

The warranty offered is covered by the manufactures for the products and not dxpool. The warranty is subject to the warranty terms offered by the manufacturer of each product. All claims will need to be dealt directly with the manufacturer and not dxpool.io.

WARRANTIES OFFERED BY MANUFACTURER:

All Bitmain Miners:

1. A 180-day warranty is provided starting from the shipping date. Overclocking the miner will void the warranty immediately.

2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Bitmain warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.

3. The following events will void the warranty:

     a. Customer removes/replaces any components by himself without receiving permission from Bitmain first;

     b. Damage caused by poor power supply, lightning or voltage surges;

     c. Burnt parts on hash boards or chips;

     d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.

4. For all repairs or RMA, within warranty or not, customer must return the defective parts at his/her own expense.

5. dxpool will cover return shipping costs when shipping a replacement unit within the warranty period.

6. dxpool.io does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.

All Goldshell Miners:

If the product you have purchased is found to be defective, you need to create a support ticket on the Goldshell website. You may refer to the following web page for additional details: https://www.goldshell.com/ticket_new/

After-Sales Maintenance Service period starting from the date of delivered. You can enjoy free after-sales service within 180 days.

If your product is under warranty, Goldshell will service the product free of charge and will pay for the return postage. The return shipping costs back to the repair facility is not covered.

 In order to avoid a long maintenance period, we may send parts for you directly . Please get the disassembly authorization from  the after-sales staff. Then replace the parts by yourself.

      VOIDED WARRANTY DUE TO:

  1. Product damage caused by improper installation, use and maintenance;
  2. Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
  3. Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
  4. Product damage caused by overvoltage or undervoltage or leakage;
  5. Product damage caused by significant higher or lower ambient temperature exposure;
  6. Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc;
  7. Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
  8. Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
  9. Unauthorized changes on firmware and hardware;
  10. Product damage or failure caused by the use of unauthorized firmware or drivers;
  11. Damage or loss of data due to improper use;
  12. Product without original barcode or SN label or which has been altered, defaced or removed;
  13. Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
  14. Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.

WARRANTIES OFFERED BY MANUFACTURER – USED MINERS:

All used miners will be tested in our facility before shipment. 

The warranty offered is covered by the manufactures for the products and not dxpool. The warranty is subject to the warranty terms offered by the manufacturer of each product. The warranty left on the used units will be dependent on the release of the unit and batch by the manufacture. 

 The warranty expires in the following cases:

  • Miner is demolished, privately altered or component replacement by customers;
  • Lightning, voltage surges, poor quality power supply causing damage;
  • Circuit boards and components damaged by water, exposed to moisture or corroded;
  • The circuit board or the chip is completely burned;
  • Excessive Over-clocking in a overheating environment.
  • If above case happens, services of your miner maintenance will be charged. For the specific procedures, please refer to the after-sales process. 

5 Comments

  1. I recently purchased a CK-Box miner. I haven’t not been able to power it up. I have watched tutorial from Goldshell and asked friends that have used similar devices. The power supply and power at outlet works. Only thing I can think of is that the issue os the miner. Can you help or do I submit a ticket to Goldshell?

    1. For Goldshell miner tech issue, describes below details and send an email to [email protected] , the after-sales team of goldshell miner will help solve your problem.
      1. Miner type
      2. DxPool Shop Order ID, if not purchase from DxPool Shop official website, pls contact the reseller first.
      3. Miner Serial Number
      4. Video of indicator light status
      5. Snapshot of miner dashboard

  2. Hello been trying to contact you about a order Order #15326] (January 18, 2022)

    We have a goldshell CK6 the PSU has gone bad and doesn’t power on Goldshell support told me to reach out to DX pool shop for replacement I have sent several emails can you please let me know if you got them or please message me back I like to order more miners from your company but need the issue with my CK6 to be resolved please

    1. It looks we are all having the same problem around the same batch date in February 2022 because my CK6 PSU does not even turn on. I thought this was a lack of 250V power issue for me. I have tried ordering converters and adapters to get my new CK6 to turn on and nothing has worked. No lights or sound has occurred when I turn on the power button. Mine is completely dead on arrival.

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